jili baji's Privacy Policy
Your personal information is important to us. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the jili baji platform. By using our services, you agree to the terms of this Policy. This Policy works alongside our Terms and Conditions and both documents should be read together.
01 What Information We Collect
We collect certain specific information at various stages — from opening an account on the jili baji platform through active use. The purpose of collecting this information is solely to improve service quality and keep your account secure.
1.1 Information Collected at Registration
When creating a new account, the following information is collected from you:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or passport details (for identity verification)
1.2 Transaction-Related Information
During deposit and withdrawal processes, we record transaction history, payment methods (bKash, Nagad, Rocket, Upay, and bank transfer), and transaction amounts. This information is used to ensure financial security and maintain account history.
1.3 Device and Browser Information
Our system automatically collects the following technical information:
- IP address and general geographic location
- Browser type, version, and operating system
- Device type (mobile, tablet, or desktop)
- Time of site access, page visit sequence, and session duration
1.4 Service Usage Information
We store information such as which games you play, which events you bet on, and how long you are active — as a normal part of operating our service.
02 How Information Is Used
Collected information is used only for specific and legitimate purposes. The main use cases are listed below:
| Purpose | Information Used |
|---|---|
| Account creation and management | Name, mobile, email, password |
| Identity verification and security | National ID, date of birth, IP address |
| Processing financial transactions | Payment method, transaction history |
| Customer service and support | Contact information, account history |
| Technical issue resolution | Device information, session logs |
| Bonus and promotion management | Usage history, transaction records |
In line with jili baji's Responsible Gaming Policy, we monitor user gaming behaviour to detect signs of excessive play and offer timely support. Information collected for this purpose is used solely for internal use and for the user's benefit.
03 Data Storage and Security
3.1 Security Measures
jili baji uses industry-standard technology to keep user information secure. Our security framework includes:
- SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is encrypted
- Password hashing — your password is never stored in plain text
- Two-factor verification (OTP) — an additional security layer during login and large transactions
- Firewall and intrusion detection systems — to prevent unauthorised access
- Regular security audits and vulnerability assessments
3.2 Data Retention Period
Your information is retained for the entire duration your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, maintain financial records, and address any potential disputes.
04 Sharing Information with Third Parties
We do not sell your personal information to third parties. However, in limited and specific circumstances, certain information may be shared with selected partners:
4.1 Payment Processors
The necessary financial information is shared with the relevant payment gateway operators to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for the purpose of verifying and completing transactions.
4.2 Technology Service Providers
Software and infrastructure providers that help operate our platform may have access to a limited amount of technical data. They operate under strict confidentiality agreements and may not use the information they receive for any other purpose.
4.3 Legal Obligations
In compliance with applicable laws of Bangladesh, required information may be provided upon a valid order from a court or other government authority. In such cases, information is disclosed only to the extent required by the legal demand.
05 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used in the operation of the jili baji website. Cookies are small text files stored in your browser that help improve site functionality.
5.1 Types and Purpose of Cookies
- Essential Cookies: Required to maintain login sessions, security tokens, and language preferences. Without these, the site cannot function properly.
- Functional Cookies: Used to remember your preferences, game settings, and account customisations.
- Analytics Cookies: Used to understand which parts of the site are used most, helping us improve the service.
- Security Cookies: Used to detect suspicious activity and protect accounts.
5.2 Cookie Controls
You can accept or decline cookies from your browser settings. Please note, however, that disabling essential cookies may affect certain key site functions and you may not be able to log in properly.
06 Your Rights and Choices
As a user of the jili baji platform, you have a number of rights over your own information. We respect these rights and try to fulfil them as quickly as possible.
6.1 Right to Access Information
If you want to know what information we hold about you, contact our support team. We will provide a summary of your information within a reasonable time.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, it can be corrected through your account settings or by contacting the support team.
6.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or SMS from us, you can turn off this service at any time from your account settings or with the help of the support team. However, essential account-related notifications (such as transaction confirmations) cannot be turned off.
6.4 Right to Close Your Account
You can request to permanently close your account at any time. Detailed information about the account closure process is available in our FAQ section. Even after an account is closed, certain information may need to be retained for a defined period to meet legal requirements.
07 Protection of Minors
jili baji is a platform strictly for adults. Only individuals aged 21 and above may use this service. We do not knowingly collect information from or allow account registration by anyone under the age of 21.
Age is verified at the time of registration and ID verification may be requested in cases of doubt. If a minor is found to have created an account, that account will be closed immediately upon discovery and any collected information will be deleted.
To learn more about keeping minors away from gambling, see our Responsible Gaming Guidelines, which include detailed preventive steps for parents and guardians.
08 Policy Changes and Updates
jili baji reserves the right to change or update this Privacy Policy from time to time as needed. Such changes may occur due to expansion of services, technological changes, or legal requirements.
8.1 Notice of Changes
For significant changes, we will try to notify you in advance at your registered email or mobile number. The "Last Updated" date at the top of the policy will always show the time of the most recent revision.
8.2 Continued Use After Changes
If you continue to use the jili baji platform after a policy change, it will be assumed that you have agreed to the updated policy. If you do not agree to the new policy, you may contact us to close your account.
09 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to make a request regarding your information, please contact our support team. Our team is available 24 hours a day, 7 days a week in Bengali and English.