For players aged 21 and above

jili baji Responsible Gaming

Gaming is for fun — it is our responsibility to make sure it does not become a source of stress or harm. jili baji believes that a healthy and mindful gaming experience is possible for everyone.

For players aged 21 and above only
Self-Exclusion
Set Deposit Limits
24/7 Support
The Basics

Why Responsible Gaming Matters

Gaming is a form of entertainment. But when it goes out of control, it can have a negative impact on personal and family life.

At jili baji, we want every player to enjoy themselves within their own means and time. Understanding your financial limits before placing bets, keeping in mind the possibility of losses, and never playing with borrowed money — these three habits are the foundation of responsible gaming.

Our Terms and Conditions set out all gaming restrictions and user responsibilities in detail. Every registered member should read these terms carefully.

Remember: Casino and betting always work in favour of the house edge. There is no guarantee of winning in the long run. Only play with money you can afford to lose without it affecting your daily life.

jili baji is strict about age verification. Only people aged 21 or above may create and use an account. Those who are younger are not permitted to access the gaming site, and allowing a minor to use an account is a violation of our terms.

If there are any underage members in your household, keep your device and login details secure. Our Privacy Policy contains detailed guidance on account security and data protection.

You Are in Control

Tools for Setting Your Own Limits

jili baji offers several self-control tools to help you keep your gaming healthy and within limits.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once set, the limit cannot be increased until the specified time period has passed.

Financial Control

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the system will prompt you to take a break and the session may end automatically.

Time Management

Self-Exclusion

Activate self-exclusion to take a break from the platform for a set period or long term. While active, you will not be able to log in or make deposits.

Full Break

Loss Limit

Set a limit in advance so that once you have lost a certain amount, no further bets can be placed from your account — keep control over how much you lose each day, week, or month.

Loss Control

Contact the Support Team

If you are concerned about your gaming habits, contact jili baji via 24/7 live chat or email. Our team is ready to assist in both Bengali and English.

Direct Support

Age Verification and Account Protection

Age verification is mandatory for every account registration. Accounts belonging to those under 21 are closed immediately and deposits are returned.

Age Monitoring
Warning Signs

How to Know There Is a Problem

We often do not realise ourselves when gaming habits are heading in a harmful direction. If you notice the signs below, pause and seek help.

  • You are placing more bets to recover lost money — this "chasing losses" mindset is an early sign of a problem.
  • You are lying to family or friends about your gaming, or hiding how long you have been playing.
  • Money meant for household expenses or urgent needs is being spent on gaming.
  • You feel restless or irritable when not playing, or your mood worsens when you cannot play.
  • Your work, studies, or family relationships are being harmed because of gaming.
  • You think about gaming even in your sleep, or you get up to play instead of sleeping.
  • You cannot stop yourself — you try to stop but keep coming back.
If you notice these signs: This is not a weakness — it is a health signal. Seeking help in time is the courageous thing to do. You can find answers to more questions about responsible gaming on our FAQ page — read the FAQ.
Get Support

Where to Find Help

You are not alone. Your family, professionals, and the jili baji support team are all here for you.

jili baji Live Chat

Contact our 24/7 live chat at any time of day or night. Write in Bengali — our team will respond promptly. Request self-exclusion or a deposit limit directly through chat.

Email Support

Support is also available by email alongside live chat. Write in Bengali or English — whichever you are comfortable with.

Family and Professional Advice

Tell a trusted family member. See a mental health professional — gaming addiction is a recognised mental health condition and treatment is available.

Why Telling Your Family Matters

Many people try to deal with gaming problems alone and end up making the situation worse. Asking your family for support is not a weakness. People close to you can help you with self-control, assist with managing your devices, and take you to a professional counsellor if needed.

Our Commitment

jili baji's Responsibility

Maintaining a safe gaming environment is our top priority. We care not just about entertainment, but about your overall wellbeing.

Age verification is mandatory: Age is verified at every registration. Accounts of those under 21 are cancelled automatically.

Self-control tools always available: Deposit limits, loss limits, session time limits, and self-exclusion — these tools can be activated at any time from your account settings.

Support team always ready: Our 24/7 support team is ready to help in Bengali and English for any responsible gaming matter.

Responsible advertising: We do not run campaigns targeting minors and we do not present gaming as a guaranteed way to earn money.

Data protection: Your personal and financial information is secured with SSL encryption. Read our About Us page for details.

Fair gameplay: All games on the platform are powered by an RNG (Random Number Generator), which determines outcomes entirely by chance.

Common Questions

Responsible Gaming FAQ

Answers to the most frequently asked questions are provided here.

Go to "Responsible Gaming" under your account settings and select the self-exclusion option. You can set a minimum period of 24 hours or a longer break. Once self-exclusion is active, it cannot be cancelled before the set period ends. Contact our 24/7 live chat for assistance.

Lowering a deposit limit takes effect immediately. Increasing it requires a waiting period — this is intentional, to prevent impulsive decisions. The waiting period is shown in your account settings.

If you find out that someone under 21 is using a jili baji account, contact us immediately via 24/7 live chat or email. We will verify that account right away and take the necessary action.

Yes. Gaming addiction, or "problem gambling", is an internationally recognised mental health condition. A person affected cannot stop playing and continues despite financial or social harm. With help from a qualified mental health professional and support from close ones, recovery is possible.

Any eligible balance in your account is kept safe during self-exclusion. You can withdraw it once the exclusion period ends. Contact our support team for details.

Each account is for the registered person only. Third parties — including family members — cannot directly manage the account. However, if you wish, you can keep your family informed about your account activity and notify our support team if needed.